Our Amazon CoE
Summer Solutions modernizes customer engagement through Amazon Connect and AWS AI. We help businesses deliver omnichannel customer experiences, improve agent productivity, and reduce operational costs with intelligent cloud contact centers.
AWS Contact Center Center of Excellence
- The Amazon Connect Center of Excellence serves as a dedicated innovation, consulting, and delivery hub focused on helping organizations transform customer experiences using Amazon Connect and AWS AI services.
- Our team combines deep AWS expertise, customer experience best practices, and AI-driven innovation to help businesses modernize contact center operations and deliver exceptional customer engagement at scale.
Core Architecture
Establish standard routing profiles, queue designs, contact flows, and telephony configs.
Legacy Migration
SLA-backed migration path planning, cutovers coordination, and supervisor training.
Conversational AI
Deploy voicebots and chatbots using Amazon Lex, NLU, and context triggers.
Supervisor Assist
Contact Lens analytics, automated summaries generation, and custom dashboards.
CoE Delivery Offerings
Contact Center Modernization
- Contact flows setup
- Routing profiles setup
- Queue architecture design
- Telephony setup & ingestion
Legacy System Migrations
- Maturity & cost assessment
- Detailed migration planning
- Cutover coordination
- Agent & supervisor training
Conversational AI Setup
- Interactive voice bots
- Conversational chatbots
- Structured self-service flows
- NLU & intent recognition
Agent Assist & Analytics
- Real-time dialog guidance
- Suggested responses generation
- Generative knowledge search
- Automated conversation summaries
Contact Lens Analytics
- Sentiment analysis & trends
- Compliance monitoring
- Speech analytics & keyword alerts
- Actionable supervisor dashboards
Omnichannel Engagement
- Unified voice queue setup
- Web & mobile chat integrations
- SMS & email ingestion channels
- WhatsApp & social integration
AWS Connect CoE Tech Stack
Platform
- Amazon Connect
- AWS Console
- Omnichannel flows
- Telephony config
AI & Lex
- Amazon Lex CX
- Amazon Lex ES
- NLU Logic
- Intent tuning
Analytics
- Contact Lens
- Sentiment Check
- Speech-to-Text
- Keyword Alert
Integration
- Salesforce Sync
- Zendesk API
- Lambda functions
- Connect API
Operations
- Uptime monitor
- Flow audits
- Cost tracker
- SLA reports
Supervisor
- KPI dashboards
- Agent lists
- Real-time alerts
- Compliance logs
Our Delivery Framework
Discover
Identify high-value business use cases and define MVP scope.
Design
Map out architecture, integrations, user flows, and security guidelines.
Build
Develop scalable solutions, configure APIs, and optimize performance.
Deploy
Launch applications in robust production environments with zero downtime.
Optimize
Monitor user interactions, tune performance, and scale resources.
Business Impact
Industries We Serve
Financial Services
Fraud prevention, secure portal automation, and report analytics.
Healthcare
Patient self-service portals, EHR integration, and symptom assistants.
Retail & E-Commerce
Shopping flows, transaction tracking, and CRM integrations.
Technology & SaaS
Continuous delivery pipelines, dashboard tools, and user auth.
Why Choose Summer Solutions
Expert Team
Certified cloud, AI, and development specialists leading your projects.
Proven Methodology
Agile, framework-driven delivery cycles ensuring timely releases.
Enterprise Security
Security and compliance audits baked into every deployment level.
Accelerated Value
Pre-built libraries and components enabling rapid development.
Cloud-Native Focus
Architected for high availability, zero-downtime, and automatic scaling.
Long-Term Partnership
Ongoing SLA support, performance tuning, and software updates.
Build a Modern Contact Center CoE
Our AWS certified contact center specialists will help you align strategies, design customer flows, and integrate metrics.